Google Slides' superpowers, a Sublime second brain, Pinterest's PMF
Plus: Tech salary report, how to manage API integrations, Spotify, Instagram and LinkedIn MAUs in context
Hi product people đ,
This week, we came across an intriguing but beautiful new product that promises to be a simpler way to build a second brain. Sublime is a new app which allows you to curate a library for all of the information you care about in one place. Its UI is a simple white, infinite canvas and the product is designed to help you feel calmer when browsing information youâve saved for future reference. Theyâve infused some incredibly satisfying sound effects into their product design and you can check it out here.
Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as âCS without the BSâ and is positioning itself as a modern customer service tool to support modern product development teams. To prove that, Plain integrates with other product favorites like Linear and Slack and some of its most powerful features include the ability to embed bug report forms directly into your product along with a feature that integrates real customer data into specific support issues. The company raised $6 million in seed funding last year and is hoping to become part of the modern product teamâs tool stack.
Meanwhile, earnings season continued this week and it was Pinterest that impressed the most. The company reported an 11% increase in revenues, with revenues of $753.2 million and MAUs were up 8% to 482 million, an all time high.. The companyâs CEO Bill Ready used the earnings report to reiterate some of Pinterestâs unique product differentiators: visual search, discovery and the a new shopping platform were all examples of new products that were finding their âbest product market fit in yearsâ.
Finally, if youâre looking for new ways to test pricing and positioning before releasing a new product or feature, this tool could really help.Â
Enjoy the rest of your week!
Essential reads for product teams
New from the Department of Product Substack this week:
đ§ Knowledge Series - How to manage API integrations
In this Knowledge Series, we explore some of the most important aspects of managing third party API integrations so that youâre fully equipped to deal with the complexities of API integrations and everything they entail:
The challenges faced by product teams when integrating with APIs
How to manage initial API integrations
Managing ongoing API integrations
Key metrics for measuring API performance
Tools you can use for managing APIs
(Department of Product)
Process - Do OKRs improve or inhibit decision making?
OKRs are a tremendous improvement on traditional output-driven project planning, but they werenât designed as a substitute for strategy. (UX Collective)
Strategy - The essential components of powerful product positioning
Former Huawei and IBM exec April Dunford is a positioning expert and author of "Obviously Awesomeâ. In this talk, she teaches you everything you need to know about the world of positioning, sales pitches, and product messaging. (YouTube)
Org design - The dark side of Marty Caganization
The truth is - not all organizations are either fit or at stage to move to this empowered product team setup. Sometimes, there needs to be fit-analysis or some pre-work needs to be done before moving to an empowered team setup. (Bandan Jot Singh, Productify)
UX - How to create a customer service bot users donât hate
Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to interact with and serve customers. But many customers are dissatisfied with service bots. (Harvard Business Review)
Tools you can use
Genvid - magically create a SaaS product demo video by sharing a test account loginÂ
Groupthink - join a meeting, take notes and share a summary - even if you didnât attend
AI GPT for Google Slides - add AI superpowers to your Google SlidesÂ
Journal - the new journaling app from Apple which can be used in a professional context, too
New product features, launches and announcements this week
ChatGPT is rolling out some new experimental features to beta users. For product teams, one feature in particular could prove to be useful. The Advanced Data Analysis feature allows users to upload a file to ChatGPT. Once processed, users can ask specific questions about the data and ask ChatGPT to perform tasks such as creating summaries which could be shared with stakeholders or generate data visualisations based on prompts.
Adobe has filed a patent for âfact correction of natural language sentencesâ designed to fight fake news. Adobeâs method uses multiple AI models to break sentences down into pieces to analyze their accuracy.Â
Shopify has expanded its Shop and Shop Cash products to the web. Shop is essentially a search engine which aggregates inventory from Shopify stores, bolstering its network effects. The companyâs payment processor, Shopify Payments, has a ~14% market share, making it the worldâs third largest payment processor.
Google Calendar has launched its new feature for scheduling meetings. Appointment Schedule allows users to create a single booking page and accept unlimited appointments at no charge.
đ Product data and trends to stay informed
Following Spotifyâs recent announcement that it now boasts over 500 million monthly active users, hereâs MAUs across other products in perspective:
66% of interactions with customer service chatbots were rated 1 out of 5. Full research paper.
Amazon revenue jumped 13% in its latest quarter, ahead of expectations, as advertising and AWS drove profits just shy of $10bn. Ad revenue now stands at $12.1 billion, up an impressive 26% year on year.
Generative AI has a new use case: political campaigning. Indian PM Modi supporters have used AI voice cloning to create covers of famous Bollywood tracks. One video has amassed over 3.4 million views.
US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023. The number of open roles in higher cost of living markets has decreased by 19. The San Francisco Bay Area saw the most significant decrease in role volume. Full State of Tech Salaries report.Â
55% of people on Zoom calls still wave to say goodbye when theyâre ending a call.
Other product news in brief
Google has committed to investing $2 billion to AI startup and OpenAI rival Anthropic.
Troubled AR startup Magic Leap has appointed Ross Rosenberg as its new CEO.
Reddit is reportedly meeting with top genAI companies about a new commercial model for access to its API. If a deal canât be reached, Reddit is considering blocking search engine access.
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