Plus: How Anthropic uses Claude in product engineering, a new email app from ex-Pinterest teams, Adobe continues the trend towards outcome-base pricing
The uncomfortable part of workspace AI is that it doesn’t just automate work. It exposes how much “work” is really unresolved organizational ambiguity. A lot of companies don’t lack summaries, task lists, or cleaner docs. They lack agreement on who owns the decision, what source of truth matters, which tradeoff was actually accepted, and whether the meeting ended in a commitment
The interesting tension here is that Google and Microsoft have the distribution, but OpenAI has the urgency. At some point “built into your existing workflow” beats “the better standalone tool”. Shopify leaning in hard is the signal worth watching closely.
The uncomfortable part of workspace AI is that it doesn’t just automate work. It exposes how much “work” is really unresolved organizational ambiguity. A lot of companies don’t lack summaries, task lists, or cleaner docs. They lack agreement on who owns the decision, what source of truth matters, which tradeoff was actually accepted, and whether the meeting ended in a commitment
The interesting tension here is that Google and Microsoft have the distribution, but OpenAI has the urgency. At some point “built into your existing workflow” beats “the better standalone tool”. Shopify leaning in hard is the signal worth watching closely.